Please allow 1-2 business days for order processing, pending product availability and payment verification. once an order has been placed, it cannot be modified or cancelled. please confirm that all order details are correct before completing the checkout process.

Redhouse does not ship on weekends or major holidays.
You will receive an automatic confirmation email once your order has been placed. if you do not see the order confirmation within a few minutes of ordering, please check your spam email folder.
Due to high demand, items may become unavailable even after an order has been placed. in this case, a refund will be issued to the original payment method for the amount initially paid. please allow 3-5 business days for the refund to appear on your bank statement. 
All orders are reviewed by our security team and can be cancelled by us at any time.
Once your order has been processed by our team, you will receive a shipping confirmation email with tracking information enclosed.  
Orders may experience shipping delays during special releases, major holidays, and markdown periods.

Pre-order policy:

Items that are marked as pre-order at check-out are expected to ship upon arrival to our facility. All customers are charged at checkout for pre-order items to the payment method provided. All Redhouse pre-order items have an estimated arrival date to our facilities as indicated on the item purchased. Once your order has been placed, we are unable to cancel or modify. should you have any questions please contact our team at assistance@redhouserh.com.

For orders within europe, redhouse offers complimentary 3-5 day standard shipping over 100,00€, 24.95€ with a 1-2 day express shipping.
For international orders redhouse offers complimentary 3-7 day standard shipping over 100€, 24.95€ with a 1-3 day express shipping.

* Shipping times are not guaranteed and do not account for the 1-2 day order processing window. All orders will be shipped via DHL express

During sale periods, all sales are final. Redhouse reserves the right to extend, modify, or discontinue markdowns at any time without notice.

Redhouse does not participate in price matching with other retailers.

Once a Made by Request Order item has successfully been submitted, it cannot be cancelled, modified or returned. These items are final sale. 

Redhouse now offers complimentary shipping and return. To initiate a return or an exchange, you can go to your redhouse account or you can contact us. Redhouse currently allows returns and exchanges within 14 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. the original invoice must be included with any return. Failure to do so can delay the processing of your return. Made by Request items are final sale and cannot be returned. 

Exchanges can be made for a different size or color of the original style ordered, depending on product availability. If you would like to exchange your item for a different style, please contact us.

Returns are processed within 3-5 business days of arriving at our facility. this period may be longer during peak periods. depending on your payment provider, it can take up to 5-14 business days for the refunded amount to appear on your bank statement.If Redhouse determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

If you have any questions, please contact customer service at Assistance@redhouserh.com.

Redhouse offers worldwide shipping over 100,00€
International orders may be subject to import duties, customs clearance and taxes, which will be charged once the order arrives in the respective non-EU country, in addition to the storage charges/customs clearences rates that may be due to the carrier company. These charges must be supported by the receiver. We have no control over these charges and we cannot predict their exact amount.When the order arrives in the country of destination, it may be subject to customs clearance procedures, which may cause delays beyond the original delivery deadline estimate. Reach out to Assistance@redhouserh.com with any questions about international shipping abilities.

Please contact your local customs office for assistance with estimating additional costs.

To return the order, you must contact a carrier company that picks up the merchandise at your address and sends them directly to the address provided by Redhouse. It is your responsibility to guarantee that the package arrives at Redhouse.

Redhouse currently allows the customer to initiate a return within 14 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. failure to do so can delay the processing of your return. Made by Request items are final sale and cannot be returned. 

Returns are processed within 3-5 business days of arriving at our facility. A full refund will be issued upon the arrival and inspection of your return. Depending on your payment provider, it can take up to 5-14 business days for the refunded amount to appear on your bank statement. If Redhouse determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

if you have any questions, please contact customer service at Assistance@redhouserh.com.

Please note that once proof of delivery is attached to a tracking number, Redhouse is not responsible for lost, damaged, or stolen items. all risks are assumed by the courier. 

If you have any additional questions or require further assistance, please contact Assistance@redhouserh.com.