Some of our items fit true to size, however other items have a oversized fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.

Definitely! Get in touch with us via chat, phone or mail when you desire more information about a product. We are happy to help!

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can't wait? It's possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.

All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via chat, phone or mail.

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via assistance@redhouserh.com.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and shipped, it is no longer possible to change the order.

Once your order is shipped, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded. You may also choose to exchange the item for another item once it arrives at our warehouse.

It depends on where you are. Orders processed here will take 1-7 business days to arrive. Overseas deliveries can take anywhere from 1-16 days. Delivery details will be provided in your confirmation email.

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via chat, phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.

We deliver worldwide. However, we do not ship to APO, post office boxes or FPO addresses.

At Redhouse we offer the following shipping costs:

Europe
€19,95 Standard shipping (Free over €100)
€24,95 Express Delivery

Outside EU
€19,95 Standard shipping (Free over €250)
€24,95 Express Delivery

If you place an order outside the EU, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.

Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Redhouse labels attached and in the original packaging.

Made by Request items and final sale cannot be returned. 

For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Outside EU return costs are not covered by Redhouse.

To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions.

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Redhouse cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.

We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.

We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

The costs of a return differ based on the shipping company and country that you ship it from. Visit our Return Portal to start your return and create a return label.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return Outside EU shipments are at your own expense.

We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in the digits your order number and e-mail address to receive further instructions.

Return costs for faulty items are covered by Redhouse.

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working daysto start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.

You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

We are happy to offer exchanges. Please be aware that all applicable Outside EU return costs are the responsibility of the customer. Exchanges will only be given on items returned within 14 days after the delivery.

In addition, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.

You can pay for your order with the following options:

Klarna
PayPal
Visa Creditcard
Mastercard Creditcard

A few issues could occur:

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.

If you have used a credit card that wasn't linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.

If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.

If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Daily Paper.

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.

Pre-ordering reserves the latest items from upcoming collections before they are available. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship. A pre-order for an item is simply a guaranteed reservation of a product we know is arriving in stock soon.

All items eligible for pre-order will be marked “Pre-Order” when you add the item to your bag. Simply add a pre-order item to your bag just like any other item, and check out.

Made-by-Request items are exclusive designs available for order. These products are crafted upon request, ensuring you receive a unique piece tailored to our collection’s standards.

The estimated production and delivery time for Made-by-Request items is 6 to 8 weeks. Please note that due to the personalized nature of these products, they are not eligible for exchanges or returns.

By placing an order for a Made-by-Request item, you agree to the stated processing time and final sale policy. If you have any questions before purchasing, feel free to contact our customer support team.

All pre-orders have their estimated wait times listed in the description, check the listing for the specific item you want to be sure.

Customer Service cannot give a more precise delivery estimate for pre-orders than the full window indicated in the description of the item in question.

You will receive a shipping confirmation with tracking information to your email address when your order ships out, just as you would with an order for an in-stock item.

Unfortunately, it isn’t possible to combine pre-order items with in-stock items. If you wish to make sure your in-stock purchases ship immediately, please purchase the in-stock items through a separate order.

You can contact Customer Service and we can offer to switch out your pre-ordered style for a comparable in-stock style that can be sent immediately, or we can cancel your pre-order and offer store credit in exchange.

Our customer service team is available to assist you with your orders. You can chat with us by opening the balloon on the bottom right corner, send an e-mail to Assistance@redhouserh.com or reach us via phone, call +351 912 928 614- available Monday to Friday, 10:00 to 18:30 GMT.