To return the order, you must contact a carrier company that picks up the merchandise at your address and sends them directly to the address provided by Redhouse. It is your responsibility to guarantee that the package arrives at Redhouse.
Delivery duties and fees are dependent on shipping location. reach out to Assistance@redhouserh.com with any questions about international shipping abilities.Please contact your local customs office for assistance with estimating additional costs.
Redhouse currently allows the customer to initiate a return within 20 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. failure to do so can delay the processing of your return.
Returns are processed within 3-5 business days of arriving at our facility. A full refund will be issued upon the arrival and inspection of your return. Depending on your payment provider, it can take up to 5-15 business days for the refunded amount to appear on your bank statement. If Redhouse determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
if you have any questions, please contact customer service at Assistance@redhouserh.com.