Visa, Mastercard, American Express, Discovery, Paypal

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.  

At this time, we only accept one form of payment per order.

For most items, you will not be charged until your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipping. The full amount will be charged once your order is shipped.

All prices include VAT. At this time we are unable to provide tax refunds for purchases made on this website.

If you need to cancel or modify your order, you can go to the “Orders” section in My Account. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to REDHOUSE Return Policy.

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.